Eureka Coffee and Growers Espresso ships all orders via the Australia Post Parcel Post Network, unless you select FREE Local Delivery, Locals Discount Delivery or Pick Up from store.
How long will it take for my order to arrive?
Orders received before 12noon (Monday to Friday – not including Public Holidays) will be posted same day. Orders received after this time will be posted the next working day.
Australia Post standard parcel service delivers in 2 or more business days. Delivery times will vary depending on destination points. For more information, check the Australia Post tool linked here: calculate postage & delivery times tool. Local and Free Local Deliveries are made same day for all orders received by midday Monday to Saturday (not including Public Holidays). Free Pick Up from store orders are generally ready within 4 hours of placing order and may be collected during store open hours.
August and September 2020: Please note that due to COVID-19 restrictions in Victoria, Australia Post services have been significantly disrupted. Although we guarantee that items will be posted same day (if order received by 12noon and on a business day), we are unable to take any responsibility for time delays due to Australia Post services being delayed.
Out of Stock Orders
In the unfortunate circumstance where an item is sold out, we will advise you promptly so you can consider an alternative item or if you would like a refund.
Return to Sender Orders
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address and the parcel is returned to us, you will be liable for re-shipping charges.
It is the responsibility of the customer to inform Eureka Coffee and Growers Espresso if an order does not arrive by contacting us via email firstname.lastname@example.org . We will lodge an enquiry with Australia Post to track the lost order. We will not be held liable for any loss or damage resulting from late delivery.
Eureka Coffee and Growers Espresso is unable to accept orders for international delivery at this stage.
Eureka Coffee and Growers Espresso will make every effort to ensure that your order will be dispatched promptly and that all goods will be supplied to a high standard (ie. your order/coffee will be new/freshly roasted, complete, accurate and premium quality).
Depending on your circumstances, we can either replace the product or provide a refund if you are not satisfied with your purchase.
To be eligible for replacement or a refund we request that you return the product within 10 days of shipment date to: PO Box 106 Brunswick East, VIC, 3057.
A replacement will be forwarded upon inspection of returned coffee/product, or alternatively, charges will be refunded to your credit card within 30 days of our receipt of return.
- Any returned items must be returned in their original and new condition – including all original packaging
- Shipping charges are not refundable
- All return shipping charges must be prepaid. We can not accept COD deliveries
- Please choose carefully, as refunds and replacement will not be available if you simply change your mind or do not like the taste of a product.
- Your return must be clearly referenced – please include order number, along with your full name, address, and other contact information
- Roasted coffee products must be returned with at least 80% of the product intact for assessment purposes
If you have a question about your order or refund/replacement, please contact us email@example.com